![]() ![]() As defined in the PPH terms and conditions, for hourly rate jobs (unlike for fixed price jobs) the Seller is agreed to be paid for the time spent, not for deliverables produced. They decided in the sellers favour in the end, I’m now trying to claim under PayPal’s buyer protection, and then a final option is to claim from the credit card company, once I opened my PayPal dispute PPH immediately cancelled my account.įrom the WorkStream we can see that the job was agreed on an hourly rate basis. Please let me know if I can help you with anything else. We suggest you to update the details of the issue on your workstream, so that our disputes team can know about the issue clearly. We found that your seller has raised dispute for the refund request, please rest assured our disputes team will soon check the workstream and resolve the issue. ![]() Please can you justify why you think I should pay £80 when I have not received anything for my money. I posted a job on here and worked with two sellers, as you can see one of the sellers accepted my refund request because they where not able to help me with my issue. Yet to hear a response from Peopleperhour. Seems I’m not the only Hello.Please email our CS team at include the link to the profile page of the user and the reason The only option left to get my money back is to claim a fraudulent transaction from my bank and from PayPal as the funds where taken without my consent. I’m a developer myself and I would never expect money for a poor job and definitely not in the case where I did not resolve the issue, but PPH and the developer in question have different values. Thanks Peopleperhour for alerting me to this fact before putting my money in Escrow. No protection for BuyersĪ developer can simply be sat there recording the screen clicking around edit a few variables and people per hour will consider it job done, work completed! So how do they then assess it? I’ve emailed them to ask. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision poor quality of work or time deadlines so the buyer has no protection, basically your gambling your money away as the seller can claim they have done work and PPH do not consider the technical aspects of a project.Ĭ) for Disputes concerning the quality of the work delivered: PPH will consider whether the Seller has met general quality standards as defined in Section 3.3. The developer disputed the request and it went to a review with PPH, the developer had sneakly recorded our sessions which I thought worked in my favour as much of the time the developer spent Googling solutions for the problem in which my screen was still.īut if you check their terms and conditions the hourlie jobs are excluded from many of the safegaurds ie. After some hours of frustration on my part the problem was not resolved I subsequently raised a refund request. I recently put a job on peopleperhour as an hourly rate quite a decent hourly rate as I had no luck with a previous developer I sought to get a more experienced professional. ![]()
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